How Supply Chain Management Practices Influence Customer Development and Operational Performance

نویسندگان

چکیده

Abstract This study was undertaken to measure the supply chain management practices affected customer development and operational performance at small medium-sized businesses (SME) that distributed liquefied petroleum gas (LPG). The dataset contains 103 SMEs in East Kotawaringin, Indonesia. Quantitative techniques were employed this research, Employing questionnaire collect data. To analyze data for investigation, partial least square structural equation modeling (PLS-SEM) used. outcomes of all variables’ analysis have a significant effect on other variables model. study’s findings show impact performance, while has positive performance. Furthermore, Customer can act as mediator interaction between management. conclusions some relevance LPG retailers

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ژورنال

عنوان ژورنال: Holistica

سال: 2023

ISSN: ['2457-5720', '2067-9785']

DOI: https://doi.org/10.2478/hjbpa-2023-0001